The White House, Mill Road

Ashby St. Mary, Norfolk, NR14 7BN

Privacy Policy

Policy last updated 07 February 2022

Who we are

Our website address is https://www.woodlandstoves.co.uk

Our Privacy Policy and your Data Protection

As a Data Controller and Processor we are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We will be transparent in our dealings with you – collecting and using your information only where we have lawful or legitimate business reasons to do so.

Where we delete your personal data, we will ensure it is securely disposed of at the end of the appropriate retention period.

Woodland Stoves may change this policy from time to time by updating this page. When we do, we will let you know by changing the date on this policy, notifying customers where we are able to do so via email.

How do we keep your personal data secure?

We keep your data secure by encrypting personal data by using Secure Socket Layer (SSL) technology when information is submitted to us online.

In the unlikely event of a criminal breach of our security we will inform the relevant regulatory body within 72 hours and, if your personal data were involved in the breach, we shall also inform you.

Personal Data we collect

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.

We will not sell, distribute or lease your personal information to third parties.

We may collect the following information with your consent:

– First Name
– Last Name
– Email address
– Telephone

We require this information to understand your needs, answer your questions and provide you with a better service. To send you customer service emails including booking confirmations and event reminders, new products or services – this may be via email or social media platforms. You can change your marketing preferences at any time by contacting us directly or unsubscribing from any email.

Digital Personal Data and Identifiers we share

Woodland Stoves automatically receives and records information on our web server logs from your browser including your IP address. We record IP addresses for statistical purposes with Google Analytics, administration of our website and servers, and to improve our services. An IP address, or ‘internet protocol address’, is a unique identifying number given to every device connected to the internet.

We share personal data with the following third party processors:

  • Our Website Host: Siteground – Data is not transferred outside of the European Economic Area.
  • Our Website designer, Daniel Tink – Data is not transferred outside of the European Economic Area.
  • Any third party to whom we may need to disclose personal information in order to comply with our legal, regulatory and statutory obligations. This may be as part of a legal process or to investigate, prevent, or take action regarding illegal activities, suspected fraud, or situations involving potential threats to the physical safety, property or rights of any person.

You may make a request to access the personally identifiable information that is held by us in our database. To do this you can email your request to enquiries@woodlandstoves.co.uk

Your rights to correct your information and withdraw consent

If you believe that any information we are holding on you is incorrect please email enquiries@woodlandstoves.co.uk

If you require consent to be withdrawn and your personal information deleted, please email enquiries@woodlandstoves.co.uk

While we do not hold personal data any longer than we need to, the duration will depend on your relationship with us and the consent you have given.

You may request details of personal information which we hold about you under the Data Protection Act 1998 (the DPA) and the General Data Protection Regulation (the GDPR) from May 2018.

If you would like a copy of the information held on you please write to Woodland Stoves, The White House, Mill Road, Ashby St. Mary, Norfolk NR14 7BN